Last updated: 10 October 2026
1. About Our Business
Mithila Heritage Food & Crafts is based in Chandkheda, Ahmedabad, Gujarat, India. We prepare traditional Mithila delicacies, including Pure Ghee Gur Thekua, Kaju Namkeen and Traditional Gujiya fried in pure ghee.
By contacting us or placing an order, you agree to the applicable terms described below.
2. Products and Ingredients
We prepare our products in small batches using the ingredients described in our product information. Product appearance, shape and texture may vary slightly because our delicacies are handmade.
Customers should review the ingredients and inform us of any allergies or dietary requirements before placing an order. We cannot guarantee that our preparation environment is free from every possible allergen unless specifically confirmed.
3. Orders and Confirmation
Customers may enquire about or place orders through our available WhatsApp contact numbers or other communication channels listed on the website.
An enquiry does not constitute a confirmed order. Orders are subject to our acceptance, product availability, agreed quantity, price and delivery arrangements. We will communicate confirmation and any relevant details directly to the customer.
4. Prices and Payment
Prices, applicable taxes, delivery charges and payment arrangements will be communicated to the customer before the order is confirmed.
Customers should verify the final payable amount and payment instructions with us. An order may be processed after the agreed payment conditions have been met.
5. Delivery and Collection
Delivery or collection arrangements will be agreed with the customer when the order is confirmed. Delivery times may vary depending on preparation requirements, location and courier or transport availability.
Customers should provide accurate contact and delivery details. Any delay or change in arrangements will be communicated where reasonably possible.
6. Freshness, Storage and Food Safety
Our delicacies are food products prepared with care and attention to quality. Customers should follow any storage or consumption instructions provided with their order.
Please contact us promptly if a product appears damaged, contaminated or otherwise unsuitable on delivery. Where appropriate, retain the product and packaging so that we can review the concern.
7. Cancellations, Returns and Refunds
Because our products are food items, cancellation and return requests will be considered according to the stage of preparation, dispatch and applicable consumer law.
If an order is incorrect, damaged, defective or otherwise does not conform to what was agreed, please contact us promptly with the order details and, where possible, photographs.
We will review genuine complaints and provide an appropriate resolution, which may include replacement or refund where warranted. Nothing in these terms limits any consumer rights available under applicable law.
8. Website Information
We make reasonable efforts to keep product descriptions, contact details and other website information accurate. However, occasional errors or updates may occur.
We may update product information, availability or these terms when necessary. Changes will not remove rights that customers have under applicable law.
9. Website Use and External Links
Customers should use this website lawfully and should not attempt to disrupt its operation or security.
Our website may contain links to third-party services such as WhatsApp and social media platforms. We are not responsible for the content or privacy practices of those external services.
10. Privacy
Personal information shared with us in connection with enquiries and orders will be handled in accordance with our Privacy Policy and applicable law.
Please refer to the Privacy Policy page for further details.
11. Applicable Law and Consumer Rights
These terms are subject to the applicable laws of India. Any dispute will be handled by the appropriate forum in accordance with applicable law and consumer rights.
12. Contact Us
For product enquiries, orders or concerns, please contact:
Mithila Heritage Food & Crafts
Chandkheda, Ahmedabad, Gujarat, India
Email: mithilaheritagefoodcrafts@gmail.com
WhatsApp: +91 9099157367 / +91 9016545312
Bringing Home the Taste of Tradition